counseling

Using computers to counsel: Is it better for patients to point-and-click or just talk?

Using computers to counsel: Is it better for patients to point-and-click or just talk?

We've known for awhile that computers can help counsel patients to make better decisions about their health. But, most of the systems built for this purpose so far require users to interact with the "counselor" using a "point-and-click" interface. That is, patients enter their responses to the computer's prompts by clicking, pressing, typing, and so on. Obviously, most typical counseling interactions with a person simply allow patients to speak naturally about their experiences, and this may be a more potent way of interacting that leads to better outcomes. In a small study, we tested whether a computer counseling system that used a natural speech interface helped heavy-drinking college students reduce their alcohol use and alcohol-related problems, when compared with a "point-and-click" interface. Find out more about our results here!